Question 1

What is the booking process for your student accommodation?

Accepted Answer

We like to keep things simple for you, start by choosing a room type and contract length and then follow the on-screen instructions (it takes about 5 mins to complete a booking). You will need a form of photo ID (passport or a driving licence), along with proof of your student status (student ID or an offer/acceptance letter from your university), your student number and a credit/debit card to pay your deposit. If you&#x27;re looking to pay in instalments, you will need to appoint a UK based guarantor, this can be a family member or a friend who is happy to act as your guarantor in the event that rent payments are missed. If you do not have someone that you could nominate as a UK guarantor, you could use the services of Housing Hand who are able to help act as a guarantor. We recommend visiting their website to learn more.

Question 2

What are the different types of accommodation available?

Accepted Answer

The options available are dependent on the city and property, but some of our accommodation options include studio apartments, en-suites, cluster flats between 2 - 8 rooms and house shares. See our room types on the Almero Student location pages for detailed information on what is available in your city.

Question 3

Can I view the accommodation before booking?

Accepted Answer

Yes, you can. We offer in-person and virtual tours of the accommodation to help you find your perfect room. This will be coordinated with the on-site team at your chosen location. This is a great way to get a feel for the property, the team and the experience at Almero Student.

Question 4

Are bills included in the rent of the property?

Accepted Answer

All bills are included in your weekly rent. We don’t hide any charges, the cost for the room and the deposit is all that you will be expected to pay. The water, gas, Wi-Fi and all other utilities are included in your rent.

Question 5

When should accommodation be booked for September intake?

Accepted Answer

We recommend booking as quickly as possible to avoid disappointment. Our properties fill up fast! We also offer the option of waitlisting if you know where you would like to be the following year, this is perfect for students with deferred entry or 2nd and 3rd-year students. Our properties fill up at different times, so if you would like to list your interest, get in touch with us on our contact page.

Question 6

How much are deposits and how do you get them back at the end of the tenancy?

Accepted Answer

Our deposit is very competitive at £250 annually. This is a one-off payment normally taken at the time of signing your contract. We may on occasion amend the date of your deposit is taken on occasion and this will be clearly advised during the booking process. During check-in, we’ll run through an inventory form with you, so make sure to complete this as we’ll use this form again during check-out. Providing your room is in a good condition then you will get the full amount back within 10 days of departure. Your deposits are protected with MyDeposits - a government-backed tenancy deposit scheme.You will receive a copy of the protection certificate after you have completed your contract.

Question 7

Does your accommodation have parking?

Accepted Answer

Parking is dependent on which property you are looking to live at. If parking is a priority, please use the contact us page to ask about parking or alternatively head to the room types to find out whether there is parking available.

Question 8

Are group bookings allowed?

Accepted Answer

Group bookings are a great way to live with friends or people you’ve already connected with before starting university. When booking, make sure to tell us the name of your friends and we will allocate your accommodation together (subject to availability). If you have any other preferences, please mention these during the booking process and we’ll do our best to make these happen.

Question 9

Can I bring my pet?

Accepted Answer

Unfortunately, we don’t allow pets at Almero Student but some of our properties have furry friends that like to hang out nearby. Birmingham for example has a sweet cat called Darcy who will be only too pleased to say hi.

Question 10

Do I need a TV licence?

Accepted Answer

Almero has covered the cost of TV licences in the common areas so feel free to watch TV in the kitchen, living room and our common rooms but if you want to watch TV (including BBC on-demand) in your room you will need to purchase a TV licence. The fines are expensive so we recommend applying for a licence here.

Question 11

Can my friend stay at my accommodation/in my room?

Accepted Answer

Your friends are more than welcome to visit you at your accommodation at Almero Student - we ask that you limit any overnight stays to no more than 3 consecutive nights in one week and make sure that your flatmates are happy with having your friends stay over.

Question 12

Can I rent accommodation on a short term basis or over the summer?

Accepted Answer

Yes! We have a limited number of short term rooms and summer rooms available, please book as soon as possible to avoid disappointment. They are popular with group bookings for language schools or nearby courses so booking early is advised to avoid disappointment.

Question 13

I’m not happy with my accommodation, what should I do?

Accepted Answer

If you’re not happy with your accommodation please let the student team responsible for your property know as soon as possible. We want you to love living at Almero so please tell us the issue and the Property Manager will help, or if they can’t help, they will point you in the right direction. If you have a complaint, please visit our complaints policy on our website to learn more.

Question 14

Something is broken, what should I do?

Accepted Answer

Please report any maintenance requests via our Almero app and we will ensure it gets repaired. We aim to have everything fixed as quickly as possible, but we’ll keep in touch to let you know what is happening and when.

Question 15

What do I need with me/what should I pack?

Accepted Answer

Pack anything that will make your new home feel just like your old home. We include a mattress but you’ll need to bring your favourite bedding as well as pillows and a duvet. Many students include familiar photos in their packing to help them settle in and personalise their rooms. Each kitchen has a kettle and toaster already so don’t worry about these appliances. If you’re moving into a cluster we recommend waiting until you’ve met all your flatmates and then shopping together for items such as cutlery, crockery and other household bits and bobs. Things like a shared fund for tea and coffee are a great idea - just make sure everyone chips in!

Question 16

What is the cancellation policy?

Accepted Answer

While we hope that everything runs smoothly, we also understand that you may change your mind or have a change of circumstance. We allow a free cancellation up to 7 days after booking. Please get in touch with us to let us know if you think you may need to cancel.

Question 17

How can I pay my rent?

Accepted Answer

We either accept full rent prior to arrival, in termly, or nine instalments by Direct Debit or by bank transfer. Paying by Direct Debit is quicker and easier, and allows ease in knowing that there won’t be any missed payments. You will need a UK guarantor for paying in instalments.

Question 18

Is my deposit deducted from my rent?

Accepted Answer

No, your deposit is not taken out of your rent. It is a separate payment taken specifically as a deposit and placed in a government-backed tenancy deposit scheme. You will receive a copy of the protection certificate after you have completed your contract and it will be returned to you within 10 days of checking out, providing your room is up to standard.

Question 19

What if I do not have a UK based guarantor?

Accepted Answer

If you are looking to pay in monthly or termly instalments, you will need to appoint a UK guarantor. If you are paying in full at the time of booking you will not need one. If you do not have someone that you could nominate as a UK guarantor, you could use the services of Housing Hand who are able to help.

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